Process control trumps document control
Departments that have an ISO 9000-type approach to quality assurance, or any other mature ‘management system’, typically have standard ways of managing documents involving things such as: Document lifecycles from cradle-to-grave: how does the need for a new document arise? How does that happen, in practice? Who determines and specifies the requirements or objectives etc. ? Document ownership, accountabilities and responsibilities: who is in charge? Who has the final say? Classification of documents, even if only by name [policies, procedures, guidelines etc. ], with implications on authorization, use, assurance, disclosure etc .; Structured document review, update, authorization and release processes; Standard, consistent document formats and styles – preferably emphasizing readability and utility – perhaps using templates with mandatory and optional elements; Maintained and managed inventory of [important] documents, ...