Systematically improving professional services

My beady eye has been caught by another excellent thought-provoking Protiviti article by Jim DeLoach with Randy Armknecht concerning board-level blind spots.

I highly recommend reading and contemplating Are There Blind Spots in Your Boardroom?

Jim and Randy offered ten practical suggestions for boards to address the issue. Here they are with my thoughts and ideas on how to apply them in other contexts, besides the boardroom, such as within the information risk and security management team for example:

1. Assess whether current board culture, composition and agendas are fit for purpose in the current disruptive business environment.
   
   
   Assess the current team culture, composition, priorities, skills & competences, expertise, relationships, interests etc. with a view towards the future. How should the team evolve or adapt to changing circumstances, building on past successes and learning from failures?

Measuring and managing ethics

KPMG's Soft Controls model caught my beady eye this week:

KPMG are evidently using these 8 factors to analyse, measure and help clients manage their corporate cultures, claiming that "Our model gives organisations a valid tool for getting a clear picture of the current organisational situation, confront it, and break through the silence and passivity." Hmmm, 'silence and passivity', really KPMG? Well OK, whatever. It appears to be a viable approach.