Using security enquiries by customers as a security metric
On CISSPforum, Walt Williams suggested a novel security metric: "If your organization has customers that ask you to complete questionnaires before engagement, track those against logos added or better revenue brought in. You’re now tracking your return on investment and a key risk of if your security is not good enough, those are the businesses you loose.Do the same with each customer that asks for your ISO certification or SOC 2 report. You have an excellent metric that allows you to track that return on investment and shows security as a revenue generating part of the organization. My organization’s last quarter internal company meeting had the Senior Revenue officer publicly acknowledge and thank InfoSec for our role in landing their biggest customer. It doesn’t get much better than that." So, inspired by Walt's intriguing idea, I prepared a conventional metric specification using a combination of the G oal- Q uestion- M etric approach (as ably described by Lance Hayd...